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An extension to manage Zendesk tickets efficiently. Zendesk Helper - Simplify Your Zendesk Ticket Management Zendesk Helper is a powerful Chrome extension designed to streamline your Zendesk ticket management experience. It provides a seamless way to manage customer support tickets, stay on top of important tasks, and ensure you're always up to date without constantly refreshing your Zendesk dashboard. - Auto-Refresh Zendesk Tickets: Set customizable auto-refresh intervals to ensure your Zendesk tickets are always up to date, without the need for manual refreshing. Ideal for support agents and help desk teams looking for real-time updates. - Important Tickets with Reminders: Easily mark important tickets and set optional reminders so you never miss critical tasks. The extension will notify you with a browser notification when it's time to take action, helping you stay organized. - Badge Notifications: Stay informed at a glance with the new badge notification feature, which displays the number of unassigned tickets directly on the extension icon. This allows you to quickly see how many new tickets need your attention, even if you're not actively working in Zendesk. - Direct Access from Notifications: Open Zendesk tickets directly from the browser notification. Clicking on the notification takes you straight to the ticket, allowing you to take immediate action. - Simple and Intuitive Interface: Manage your tickets efficiently with a clean, user-friendly design that integrates directly into your Zendesk workflow, making customer service and ticket management easier than ever. Whether you're handling customer support for a small business or managing enterprise-level support requests, Zendesk Helper keeps you in control of your tickets with ease.
Zendesk Utils
Utility extension for Zendesk Support A utility extension for Zendesk to fill in some gaps of the official application. Features: - Automatically refresh your Zendesk views to ensure you don't miss a ticket - Hide views that you may not need right away - See who is editing a ticket so you don't reply when someone else is - Easily access the Zendesk Statuspage from inside the right click menu of your browser - Easily close all Zendesk tabs from inside the right click menu of your browser Disclaimer: ZendeskUtils is in no way affiliated with Zendesk or their partners. ZendeskUtils is created purely for functional purposes. Changes to Zendesk may break ZendeskUtils, if you notice this please let the developer know by going to Preferences -> Send Feedback.
Jira & Zendesk Ticket Opener
Quickly open either a Jira ticket or a Zendesk ticket in a new Chrome tab by entering the issue or ticket numerical ID.
Zendesk View Auto Refresh
Zendesk View Auto Refresh: Streamline your workflow with customizable, automated view updates and easy toggle control. Zendesk View Auto Refresh allows you to automatically refresh your Zendesk views with easy start and stop controls. This extension ensures your views are always updated with the latest data, enhancing your productivity and efficiency across browser sessions. Key features include: • User-friendly start/stop functionality with a simple toggle switch • Customizable refresh intervals to suit your workflow • Persistent settings that remember your preferences across browser restarts • Countdown timer displaying time until next refresh • Multi-tab support for simultaneous refreshing of multiple Zendesk views • Seamless integration with your Zendesk dashboard • Dark mode option for comfortable viewing in low-light environments • Cross-browser compatibility (Chrome, Firefox, and Edge) Perfect for support teams who need real-time updates on their tickets without the hassle of manual refreshes. With the addition of dark mode, you can now comfortably use the extension during night shifts or in dimly lit workspaces, reducing eye strain and improving focus. This extension streamlines your workflow by keeping your Zendesk views current, allowing you to respond to tickets promptly and stay on top of your support queue. The new persistent settings feature ensures a smooth, uninterrupted experience across work sessions, while the cross-browser compatibility allows for a consistent workflow regardless of your preferred browser. Key benefits: • Improved productivity with automatic view updates • Customizable to fit your specific workflow needs • Consistent experience across browser restarts and different browsers • Reduced eye strain with dark mode option • Enhanced focus and efficiency in ticket management This extension is not affiliated with Zendesk or its partners.
ZenNotification
🧘♂️ ZenNotification - The Most Complete Zendesk Notification Extension Stay on top of what truly matters in Zendesk. ZenNotification delivers real-time* alerts for every important ticket activity - fully customizable and built to fit your workflow. ⚡ Stay Notified Where It Counts 1. Your Tickets - Get instant notifications when new comments, mentions, or status changes occur on tickets assigned to you. 2. Followed Tickets - Stay updated on tickets you follow, even when you’re not the assignee. 3. Views You Care About - Get notified whenever a new ticket appears in your selected Zendesk views. How to install: Install this Chrome extension Install the Zendesk app from Zendesk Marketplace: https://www.zendesk.com/marketplace/apps/support/1177863/zennotification/ 🎛️ Full Customization Easily enable or disable each of these alert types to match your preferences. Select which views are of interest, control the level of detail in each alert, and decide exactly what deserves your attention. 🔧 Advanced Settings - Mute specific users (perfect for suppressing automated system updates) - Mute notifications, adjust volume 👥 Designed for Agents and Managers Whether you’re actively working on tickets or supervising a team, ZenNotification helps you stay informed without overwhelming your workspace. 🔒 Secure & Effortless Runs entirely in your browser, securely integrated with Zendesk. No Database involvement. ✨ Why ZenNotification? Other extensions stop at new-ticket alerts. ZenNotification goes further - giving you control, context, and customization over every kind of ticket activity. Stay informed, stay efficient, stay Zen. 🧘♀️ * notifications should appear within 5 to 250 seconds from the moment of the update, depending on the scenario and Zendesk API
