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Utility extension for Zendesk Support A utility extension for Zendesk to fill in some gaps of the official application. Features: - Automatically refresh your Zendesk views to ensure you don't miss a ticket - Hide views that you may not need right away - See who is editing a ticket so you don't reply when someone else is - Easily access the Zendesk Statuspage from inside the right click menu of your browser - Easily close all Zendesk tabs from inside the right click menu of your browser Disclaimer: ZendeskUtils is in no way affiliated with Zendesk or their partners. ZendeskUtils is created purely for functional purposes. Changes to Zendesk may break ZendeskUtils, if you notice this please let the developer know by going to Preferences -> Send Feedback.
ZenNotification
🧘♂️ ZenNotification - The Most Complete Zendesk Notification Extension Stay on top of what truly matters in Zendesk. ZenNotification delivers real-time* alerts for every important ticket activity - fully customizable and built to fit your workflow. ⚡ Stay Notified Where It Counts 1. Your Tickets - Get instant notifications when new comments, mentions, or status changes occur on tickets assigned to you. 2. Followed Tickets - Stay updated on tickets you follow, even when you’re not the assignee. 3. Views You Care About - Get notified whenever a new ticket appears in your selected Zendesk views. How to install: Install this Chrome extension Install the Zendesk app from Zendesk Marketplace: https://www.zendesk.com/marketplace/apps/support/1177863/zennotification/ 🎛️ Full Customization Easily enable or disable each of these alert types to match your preferences. Select which views are of interest, control the level of detail in each alert, and decide exactly what deserves your attention. 🔧 Advanced Settings - Mute specific users (perfect for suppressing automated system updates) - Mute notifications, adjust volume 👥 Designed for Agents and Managers Whether you’re actively working on tickets or supervising a team, ZenNotification helps you stay informed without overwhelming your workspace. 🔒 Secure & Effortless Runs entirely in your browser, securely integrated with Zendesk. No Database involvement. ✨ Why ZenNotification? Other extensions stop at new-ticket alerts. ZenNotification goes further - giving you control, context, and customization over every kind of ticket activity. Stay informed, stay efficient, stay Zen. 🧘♀️ * notifications should appear within 5 to 250 seconds from the moment of the update, depending on the scenario and Zendesk API
ZenNotifier: for Zendesk
Monitors table rows and sends notifications when changes are detected Real-time Table Change Detection for Zendesk Stay on top of your Zendesk support queue and other web tables with instant notifications. Perfect for support teams using Zendesk. Key Features: - Zendesk Compatible: Get instant alerts when new tickets arrive or ticket status changes in your Zendesk queue - Smart SLA Tracking: Perfect for keeping response times within your service level agreements - Support Team Ready: Ideal for help desk teams who need immediate notification of urgent tickets - Smart Change Detection: Monitors table rows for specific keywords or phrases you want to track - Intelligent Notifications: Get desktop notifications and audio alerts when important changes occur - Whitelist Support: Focus monitoring on specific URLs like your Zendesk domain - Customizable Search Terms: Add multiple search terms to track different types of tickets or priorities - Advanced Similarity Detection: Prevents duplicate notifications for minor updates using smart content comparison - Low Resource Impact: Efficiently tracks changes without affecting page performance Perfect for: - Support teams using Zendesk - Customer service representatives monitoring ticket queues - Team leads tracking SLA compliance - Project managers tracking task updates - Inventory managers monitoring stock changes - Traders tracking market data - Anyone who needs to stay on top of table updates in web applications Simply install, set your search terms, and let Row Monitor alert you when important changes happen in your Zendesk queue or other web tables. No more constant manual refreshing or missing critical tickets! Privacy & Security: - Works entirely in your browser - No data collection or external services - No permissions beyond what's needed for core functionality
NotifyMe for Zendesk
Sound notifications on Zendesk tickets from views of your choice This extension will notify you of new tickets you receive on the view of your choice, in real-time, with a sound alert. Clicking on the ticket in the extension opens the Zendesk ticket in the already open Zendesk tab or a new chrome tab. You can get alerts on new tickets and when a ticket has a new comment. 30-day free trial and then 5$/mo
Zendesk Plus
Supercharge your Zendesk — close all tabs, pin tickets, personal notes, undo send and more. Zendesk Plus is a productivity extension for Zendesk support agents. It adds a close-all-tabs button to clear your workspace instantly, a starred tickets dock to bookmark important tickets, and a personal notes feature to keep private thoughts on any ticket — all without leaving the Zendesk interface.
