ZenNotification

Zendesk Plus

Supercharge your Zendesk — close all tabs, pin tickets, personal notes, undo send and more. Zendesk Plus is a productivity extension for Zendesk support agents. It adds a close-all-tabs button to clear your workspace instantly, a starred tickets dock to bookmark important tickets, and a personal notes feature to keep private thoughts on any ticket — all without leaving the Zendesk interface.

NotifyMe for Zendesk

Sound notifications on Zendesk tickets from views of your choice This extension will notify you of new tickets you receive on the view of your choice, in real-time, with a sound alert. Clicking on the ticket in the extension opens the Zendesk ticket in the already open Zendesk tab or a new chrome tab. You can get alerts on new tickets and when a ticket has a new comment. 30-day free trial and then 5$/mo

Zendesk Ticket Notifier

Real-time sound alerts for new Zendesk tickets. Night Shift, keyword filters, per-event sounds. Not affiliated with Zendesk. Zendesk Ticket Notifier provides instant, background-driven sound and visual alerts for new tickets, ensuring you never miss a priority case. Engineered for customer support teams, enterprise helpdesks, and high-pressure SOC analysts, it helps you maintain flawless response times and dominate your SLAs without tab fatigue. Key Features: • Proactive SLA Guardian: Tracks ticket due_at timestamps in real-time. Provides a dedicated "At-Risk" UI container with active countdowns and escalating, distinct warning and critical audio loops before breaches occur. • One-Click "Take It" Action: Triage incoming cases instantly. Claim unassigned tickets directly from your system notification banner or popup log card in a single click—no manual Zendesk tab routing required. • Tab-Free Background Engine: Powered by an optimized, MV3 credentialed service worker. Runs reliably in the background without requiring you to keep an active, pinned Zendesk tab open. • Smart Presence Gate: Seamlessly syncs with your workflow. Automatically drop into silent mode when you finish your shift and close your work environment, ensuring personal boundaries remain intact. • Centralized Obsidian UI: A gorgeous, dark-mode monitoring hub built with local, high-scannability assets and optimized vector stroke icons for clear visual alignment. • Privacy First: Architecture runs 100% locally using secure storage. No data collection, tracking, or external data transmission. Whether you're managing an intense Customer Success queue or a tier-1 Security Operations Center, this extension transforms passive alerting into real-time operational execution. Note: This extension is an independent tool developed for workspace efficiency and is not affiliated with or endorsed by Zendesk Inc.

Zest - The Zendesk Colour Coder

Colour code Zendesk tickets to help visualize and organise your workflow. Developed by Nevin George What is Zest? To put it simply, it’s an easy way to organise your Zendesk tickets! Zest will allow you to customize your ticket view by allowing you to personally colour code your tickets. Not only by the standard priority (low-high), but by any field/category. How do you use Zest? Simply click the icon on the top right of your chrome browser, type in the category you want coloured, choose a colour and click add. Refresh your Zendesk page to see the changes take effect. Changing the colour of a category is easy too, just click on the colour next to the category name, change it and refresh the Zendesk page. How does Zest work? It changes the styling of the page to add a background to each row to the colour that you choose. It does not modify the functionality of the site. Got more questions? Feel free to contact me for any questions or concerns for yourself or for your business. Enjoy using Zest? Please consider leaving a rating on the extension so it can reach out to more people. Also consider supporting me via https://paypal.me/NevinGeo