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Real-time sound alerts for new Zendesk tickets. Night Shift, keyword filters, per-event sounds. Not affiliated with Zendesk. Zendesk Ticket Notifier provides instant, background-driven sound and visual alerts for new tickets, ensuring you never miss a priority case. Engineered for customer support teams, enterprise helpdesks, and high-pressure SOC analysts, it helps you maintain flawless response times and dominate your SLAs without tab fatigue. Key Features: • Proactive SLA Guardian: Tracks ticket due_at timestamps in real-time. Provides a dedicated "At-Risk" UI container with active countdowns and escalating, distinct warning and critical audio loops before breaches occur. • One-Click "Take It" Action: Triage incoming cases instantly. Claim unassigned tickets directly from your system notification banner or popup log card in a single click—no manual Zendesk tab routing required. • Tab-Free Background Engine: Powered by an optimized, MV3 credentialed service worker. Runs reliably in the background without requiring you to keep an active, pinned Zendesk tab open. • Smart Presence Gate: Seamlessly syncs with your workflow. Automatically drop into silent mode when you finish your shift and close your work environment, ensuring personal boundaries remain intact. • Centralized Obsidian UI: A gorgeous, dark-mode monitoring hub built with local, high-scannability assets and optimized vector stroke icons for clear visual alignment. • Privacy First: Architecture runs 100% locally using secure storage. No data collection, tracking, or external data transmission. Whether you're managing an intense Customer Success queue or a tier-1 Security Operations Center, this extension transforms passive alerting into real-time operational execution. Note: This extension is an independent tool developed for workspace efficiency and is not affiliated with or endorsed by Zendesk Inc.
ZenNotification
🧘♂️ ZenNotification - The Most Complete Zendesk Notification Extension Stay on top of what truly matters in Zendesk. ZenNotification delivers real-time* alerts for every important ticket activity - fully customizable and built to fit your workflow. ⚡ Stay Notified Where It Counts 1. Your Tickets - Get instant notifications when new comments, mentions, or status changes occur on tickets assigned to you. 2. Followed Tickets - Stay updated on tickets you follow, even when you’re not the assignee. 3. Views You Care About - Get notified whenever a new ticket appears in your selected Zendesk views. How to install: Install this Chrome extension Install the Zendesk app from Zendesk Marketplace: https://www.zendesk.com/marketplace/apps/support/1177863/zennotification/ 🎛️ Full Customization Easily enable or disable each of these alert types to match your preferences. Select which views are of interest, control the level of detail in each alert, and decide exactly what deserves your attention. 🔧 Advanced Settings - Mute specific users (perfect for suppressing automated system updates) - Mute notifications, adjust volume 👥 Designed for Agents and Managers Whether you’re actively working on tickets or supervising a team, ZenNotification helps you stay informed without overwhelming your workspace. 🔒 Secure & Effortless Runs entirely in your browser, securely integrated with Zendesk. No Database involvement. ✨ Why ZenNotification? Other extensions stop at new-ticket alerts. ZenNotification goes further - giving you control, context, and customization over every kind of ticket activity. Stay informed, stay efficient, stay Zen. 🧘♀️ * notifications should appear within 5 to 250 seconds from the moment of the update, depending on the scenario and Zendesk API
Zendesk Dark Mode Theme
Take care of your eyes day and night using dark theme for Zendesk tools and services. ZENDESK DARK MODE Take care of your eyes day and night using dark theme for Zendesk tools and services. Set up this eye-care extension on the fly for your night and daily browsing. The theme inverts bright colors into high contrast ones and makes them easy to read at night. NIGHTSHIFT When we are exposed to blue light produced by electronic devices, our body suppresses sleep-inducing hormones. As a result, our biological clocks are thrown off which can lead to harmful consequences for our health.
Zendesk Helper
Automatically refreshes the ZenDesk Ticket Counts for the different views Upon installation, this extension will check if the site visited is a ZenDesk support domain. Once it detects you have, it will inject a script to refresh the ticket count automatically so that you know when a customer has responded or created a new ticket. You can change the amount of time between refreshes by clicking the extension icon. This extension is open source and no data is collected. Select "Website" to the right to view the code. Update 0.1.5 changes: - Simplified extension logic to not require as many permissions - Removed PayPal donate button Update 0.1.4 changes: - Fixed issue with interference with CC - Removed history permission and replaced with webNavigation permission
Zendesk Ticket Copy
Creates a simple button in Zendesk to copy the current ticket number This extension creates a simple button in Zendesk to copy the current ticket number. This saves time compared to copying it out of the URL. This extension is open source on GitHub: https://github.com/MattParkerDev/ZendeskTicketCopy
