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RingCentral RingCX for HubSpot The RingCX for HubSpot app provides seamless integration between HubSpot and your RingCX contact center. It offers the following features: Omnichannel customer engagement ● Handle inbound voice calls, live chat interactions, and more directly from your account within HubSpot ● Give your agents a complete view of the customer journey so they can serve customers better Tight integration with your HubSpot CRM data ● Quickly identify customers for personalized experiences ● Easily create new tickets or update existing ones for faster after-contact work Easy to deploy and use ● Prebuilt integration to deploy in hours, not weeks ● Use you browser on any platform (Windows®, Mac®), no software installation is needed 🔗 Navigating RingCX for HubSpot as a user https://support.ringcentral.com/article-v2/Navigating-RingCX-for-HubSpot-as-a-user.html?brand=RingCentral&product=RingCX&language=en_US 🔗 Navigating RingCX for HubSpot as an admin https://support.ringcentral.com/article-v2/Navigating-RingCX-for-HubSpot-as-an-admin.html?brand=RingCentral&product=RingCX&language=en_US
CXone Agent Extension
CXone Agent Browser Extension NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents. Key Features Include: - A single inbox for all interaction handling, independent of the channel - The ability to manage multiple interactions at a single time - View contact details, history, associated channels, and all current activities for the contact on a single contact card - Ability to see previous interactions that have been handled by the agent - Search for agents, skills, teams, and address books to initiate outbound interactions - Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill
RingCentral Contact Center Voice
RingCentral Contact Center Voice enables voice calling directly inside the CXone Agent interface using the RingCentral voice platform – no desk phone or separate softphone required. * Make and receive calls in CXone Agent using WebRTC directly in the Chrome browser * View agent state in real time * Configure automatic or manual call acceptance * Simple browser-based setup with seamless integration with RingCentral voice services
HubSpot Sales
Email tracking, CRM for Gmail, and sales productivity tools in your inbox HubSpot connects to Gmail to help you build better pipeline and close more deals with AI-powered sales software that’s built for productivity - no matter where you work. Connect your data, tools and teams directly to your customers in Gmail and across the web to create relevant customer interactions, all powered by HubSpot’s Smart CRM. Along with the HubSpot Smart CRM and Sales Hub, the HubSpot Sales extension allows you to engage with Breeze Copilot wherever you may be. Easily leverage Breeze AI to research prospects, update data, and more! …and did we mention it’s free to get started? Note: a free HubSpot account is required to use this extension. "Now that we have connected inboxes, we're slowly getting more and more context into each of our customers, so that we have a greater picture of who we're serving on any given day…Sales Hub helps us achieve a more tailored outreach to the customer." FREE features of the HubSpot Sales Extension include: - Email tracking - CRM for Gmail - Email templates & snippets - Meeting scheduler - CRM sidebar across the web - Add companies and contacts to HubSpot - Calling and emailing - Breeze AI Copilot PAID features include: - Automated personal outreach - Additional meeting scheduling functionality - Additional sales productivity and engagement tools If you have any problems or suggestions please visit https://academy.hubspot.com for useful resources.
Sidekick
Bring your sales processes into the SaaS tools you use the most. Everyone needs a Sidekick. Turn sales reps, admins, and marketers into CRM superheroes. Equip teams where they work, while they work, across the HubSpot ecosystem. Sidekick in Chrome brings your processes into the tools you use the most. Our contextual knowledge platform allows you to map cards to fields and values inside of your SaaS applications. * Contextual cards are embedded at your fingertips * Search your cards to find just what you need * Identify your subject matter experts so you know who to go to for help * Deep integration with HubSpot * Works with any SaaS app
