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Browse websites with CXone Guide automatically loaded. This feature can be toggled on and off. The CXone Guide extension enables you to showcase Guide on any website without requiring script tags being added to that site. Just install it to your Chrome browser, build your rules in your Guide tenant, and BINGO! Guide runs on the customer site.
NICE inContact Log Collector - beta
This extension enhances the capabilities of InContact MAX and CXONE agents by facilitating the collection of JSON files, console logs, InContact MAX logs directly from their browser tab. Update 1.4: The functionality for saving .har files has been substituted with JSON format due to its reduced demand on computing resources while still maintaining compatibility with analysis via a .har analyser.
CXone Agent WebRTC Extension
CXone Agent WebRTC Extension CXone Agent Softphone Extension offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability. When the CXone Agent Softphone Extension is installed and enabled, CXone Agent will automatically detect it and use it as the integrated softphone. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path with a customer will not be disrupted.
CXone Agent Click-to-Dial
CXone Agent Click to Dial Extension NICE inContact Click-to-Dial Extension makes placing calls effortless for Agents. This extension converts +E164 phone numbers into clickable links that allow seamless dialing from any webpage using the NICE CXone Agent application.
CXone Agent Noise Cancellation
CXone Agent Noise Cancellation offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability. The extension delivers AI-powered ambient noise reduction and echo cancellation to both customers and agents for a clear, crisp and focused conversation when enabled across CXone Agent via the feature toggle in tenant management. Voices are instantly isolated and all background noise is removed in real-time from both sides of the call from start to finish. When the CXone Agent Noise Cancellation extension is installed and enabled and the Noise Cancellation feature toggle across CXone Agent in Tenant Management is enabled and the Noise Cancellation slider will display in CXone Agent. The agent can then adjust the sensitivity using the displayed sliders for eliminating the background noise from the agent and patron side. It is set to 90 for the mic slider (agent side) and 70 for the speaker slider (patron side) by default. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path between the agent and patron will not be disrupted.
