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CXone Agent Click to Dial Extension NICE inContact Click-to-Dial Extension makes placing calls effortless for Agents. This extension converts +E164 phone numbers into clickable links that allow seamless dialing from any webpage using the NICE CXone Agent application.
CXone Agent Noise Cancellation
CXone Agent Noise Cancellation offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability. The extension delivers AI-powered ambient noise reduction and echo cancellation to both customers and agents for a clear, crisp and focused conversation when enabled across CXone Agent via the feature toggle in tenant management. Voices are instantly isolated and all background noise is removed in real-time from both sides of the call from start to finish. When the CXone Agent Noise Cancellation extension is installed and enabled and the Noise Cancellation feature toggle across CXone Agent in Tenant Management is enabled and the Noise Cancellation slider will display in CXone Agent. The agent can then adjust the sensitivity using the displayed sliders for eliminating the background noise from the agent and patron side. It is set to 90 for the mic slider (agent side) and 70 for the speaker slider (patron side) by default. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path between the agent and patron will not be disrupted.
NICE CXone ScreenAgent Extension
NICE CXone ScreenAgent Extension This extension retrieves the user email info and sends it to the ScreenAgent IWA (Isolated Web Application), which is a companion application for this extension.
CXone Guide Extension
Browse websites with CXone Guide automatically loaded. This feature can be toggled on and off. The CXone Guide extension enables you to showcase Guide on any website without requiring script tags being added to that site. Just install it to your Chrome browser, build your rules in your Guide tenant, and BINGO! Guide runs on the customer site.
BBR Helper
This provides some advanced stats (game score, simple player rating and game box plus-minus) on multiple pages for NBA, WNBA, G-League, international leagues and college basketball. Including: - average stats by season on the player page - average stats by playoff series on the player page - average stats by player on the team_season page - average stats by player on the team_player page - average stats by player on the season_player page - single game/half/quarter stats by player on the game_boxscore page - single game and average stats on the gamelog and split pages - top 5 and top 20 average stats players on the season page - top 20 average stats players on the team_season page - top 20 average stats seasons rankings on the player page - top 50 career stats rankings on the player page - multiple stats rankings on the leader page - player awards column on team season page gBPM = (-0.55 * fga + 1.04 * fg3 + 1.39 * fg - 0.25 * fta + 0.79 *ft + 0.17 * orb + 0.27 * drb + 0.24 * (trb - orb - drb) + 1.34 * stl + 0.43 * ast + 0.64 * blk - 0.34 * pf - 0.95 * tov) / g """ , where orb is treated as 0.3 * trb and drb is treated as 0.7 * trb approximately when stats are not complete in early years.
