klfabiacabjdpncikkfhhmjfcacfbake
Browse websites with CXone Guide automatically loaded. This feature can be toggled on and off. The CXone Guide plugin enables you to showcase Guide on any website without requiring script tags being added to that site. Just install it to your Chrome browser, build your rules in your Guide tenant, and BINGO! Guide runs on the customer site.
CXone Agent Noise Cancellation
CXone Agent Noise Cancellation offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability. The extension delivers AI-powered ambient noise reduction and echo cancellation to both customers and agents for a clear, crisp and focused conversation when enabled across CXone Agent via the feature toggle in tenant management. Voices are instantly isolated and all background noise is removed in real-time from both sides of the call from start to finish. When the CXone Agent Noise Cancellation extension is installed and enabled and the Noise Cancellation feature toggle across CXone Agent in Tenant Management is enabled and the Noise Cancellation slider will display in CXone Agent. The agent can then adjust the sensitivity using the displayed sliders for eliminating the background noise from the agent and patron side. It is set to 90 for the mic slider (agent side) and 70 for the speaker slider (patron side) by default. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path between the agent and patron will not be disrupted.
Storylane
Capture your product application pages easily, and build interactive product demo in Storylane. Storylane helps your buyers understand your product more clearly with beautiful, AI-powered interactive demos before you ever explain it. Trusted by 5,000+ teams, including HubSpot, Microsoft, AWS, Okta, Outreach, etc. to educate buyers, drive adoption, and scale product storytelling. 1,200+ reviews. Highest satisfaction rating on G2. 1️⃣ Capture your product Record your app as screenshots or real HTML. Storylane captures clicks, typing, dragging, and interactions automatically. 2️⃣ Shape the experience with AI Edit captured screens freely - update text, tweak UI, adjust graphs, or hide sensitive data. AI generates guides, annotations, motion, smart zooms, and voiceovers in any tone or language. 3️⃣ Share and keep it current Share demos as links or embeds. When your product changes, simply update screens or re-capture flows easily. Use Storylane for ✅ Self-serve product demos on your website ✅ Sales follow-ups that explain themselves ✅ Sandbox experiences for hands-on exploration ✅ Scalable onboarding and product education ✅ SOPs for reseller and internal training ✅ Offline demos for conferences and events
CXone Agent Click-to-Dial
CXone Agent Click to Dial Extension NICE inContact Click-to-Dial Extension makes placing calls effortless for Agents. This extension converts +E164 phone numbers into clickable links that allow seamless dialing from any webpage using the NICE CXone Agent application.
Tenfold Click To Dial Extension
Tenfold Click To Dial Extension Tenfold is a cloud first, real-time integration platform of Best-In-Class customer engagement technology. We empower global sales and service teams to better serve customers at the point of interaction. We work collaboratively with our customers to provide a seamless turn-key integration that becomes a single-point of access for agents across the voice channel and CRM. We make data valuable and help companies operationalize A.I. through intelligent ‘no touch’ data capture and streamlined workflows, while mitigating technical and business risk. Tenfold is designed to integrate seamlessly with the most popular CRMs and phone systems, including Salesforce, Microsoft Dynamics, SugarCRM, Avaya, Cisco, and Genesys to name a few. This chrome extension enables click to dial on phone numbers in the Google Chrome browser for Tenfold customers using the Tenfold Desktop Application. Users should install this chrome extension when leveraging the Tenfold Desktop Application.
