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Give feedback on your customer support conversations. Go beyond conventional QA with Zendesk QA – the AI-powered quality assurance solution that helps companies automate QA operations and solidify customer relationships through excellent CX. Use our Chrome extension to securely give feedback on your customer support interactions anywhere – in your help desk, on social channels, or wherever else they may happen. Run an effective QA process, coach agents, and boost customer retention.
Highlight This: finds and marks words
Automatically finds and highlights words and phrases on the web page according to your list - No registration required - Organize your search words in groups and lists - Use Regular Expressions (Regex tokens) - All data stored locally - Auto-refreshes highlights on page reload and content changes - Unlimited words and lists - Synchronise lists between your browsers Highlight This! comes: - as a Free version, limited to 200 words and limited highlighting styles - an Unlimited version with affiliate partner link highlighting https://highlightthis.net/PartnerLinks.html - 2 paid versions. Easy to use Chrome Extension that automatically searches for defined words in the current browser tab and marks them in a text. Many more advanced features available through settings: - Create color-coded keyword lists - Disable highlighting on certain sites - Export or import your settings and keyword lists - Define click action - Use lists from Pastebin, Google Sheets ** New in 6.3.10 - Fix: Issue with lookbehind regex ** New in 6.3.7 - Fix: Minor fix in detecting words after lower quotation marks - Fix: Incorrect highlighting with Regular Expressions that contain \b ** New in 6.3.6 - Fix: lists are not sorted anymore - Fix: breaking highlights due to specific control for "flex" containers ** New in 6.3.4 - Fix: an issue with sequence of Regex words - Fix: an issue with invalid characters in a wordlist - New: You can now order lists of words to give priority in highlighting if there are duplicate words ** New in 6.3.1 - Fix: zip file issue when installing extension ** New in 6.3 - New: Better support for languages which have no spaces or punctuation between words - New: Better support for languages with diacritics - Fixed: Sync with Google Sheets has been fixed ** New in 6.2.3 - New: You can now put a border around input fields if there is a matching word inside ** New in 6.2.1 - Fixed: an issue with highlighting in shadow-root elements ** New in 6.2 - New : Improved performance on large webpages - Fixed: an issue whereby words could disappear while filtering the list of words ** New in 6.0.10 - Fixed: an issue with highlighting of web components - Fixed: an issue with look behind regular expressions ** New in 6.0.6 - Fixed: highlighting on Single Page Apps - New: Form to send a bug to the developer ** New in 6.0.5 - Fixed: issue with corrupted synchronized lists which breaks the rendering of the lists ** New in 6.0.4 - Fixed: issue with restoring backups - New: ability to reset all data and settings ** New in 6.0.1 - Fixed: issue with transforming Synchronized lists ** New in 6.0.0 - Extra styles for highlighting : Bold, Italic, Underline - Ability to change highligting by selecting rounded corners, padding, shadow - Ability to define a zone on a page for highlighting - Switch to Manifest v3, which better protects user security - Subscriptions - Fixed: speed of editor - Fixed: various small issues with remote lists ** New in 5.3.6 - Fixed: an issue with scrolling to highlight tags ** New in 5.2 - Define click actions for highlighted words - Support for loading words from Google Sheets - Define download frequency for remote lists - Fixed: Negative reverse lookup regex - Fixed: Issue with Highlight overview - Fixed: Issue with download button ** New in 5.1 - Support for case sensitive matching - Manage words from context menu ** New in 5.0 - New editor to manage your words (filter, select, delete, move) - Support for Regex tokens ** Define words ** Easily specify words and phrases you want to be highlighted. ** Highlighting ** Highlights the words and phrases on the page Shows how many words have been highlighted ** Works on Ajax pages ** The extension detects changes to the page and re-highlights the words.
Zendesk View Auto Refresh
Zendesk View Auto Refresh: Streamline your workflow with customizable, automated view updates and easy toggle control. Zendesk View Auto Refresh allows you to automatically refresh your Zendesk views with easy start and stop controls. This extension ensures your views are always updated with the latest data, enhancing your productivity and efficiency across browser sessions. Key features include: • User-friendly start/stop functionality with a simple toggle switch • Customizable refresh intervals to suit your workflow • Persistent settings that remember your preferences across browser restarts • Countdown timer displaying time until next refresh • Multi-tab support for simultaneous refreshing of multiple Zendesk views • Seamless integration with your Zendesk dashboard • Dark mode option for comfortable viewing in low-light environments • Cross-browser compatibility (Chrome, Firefox, and Edge) Perfect for support teams who need real-time updates on their tickets without the hassle of manual refreshes. With the addition of dark mode, you can now comfortably use the extension during night shifts or in dimly lit workspaces, reducing eye strain and improving focus. This extension streamlines your workflow by keeping your Zendesk views current, allowing you to respond to tickets promptly and stay on top of your support queue. The new persistent settings feature ensures a smooth, uninterrupted experience across work sessions, while the cross-browser compatibility allows for a consistent workflow regardless of your preferred browser. Key benefits: • Improved productivity with automatic view updates • Customizable to fit your specific workflow needs • Consistent experience across browser restarts and different browsers • Reduced eye strain with dark mode option • Enhanced focus and efficiency in ticket management This extension is not affiliated with Zendesk or its partners.
Zendesk Utils
Utility extension for Zendesk Support A utility extension for Zendesk to fill in some gaps of the official application. Features: - Automatically refresh your Zendesk views to ensure you don't miss a ticket - Hide views that you may not need right away - See who is editing a ticket so you don't reply when someone else is - Easily access the Zendesk Statuspage from inside the right click menu of your browser - Easily close all Zendesk tabs from inside the right click menu of your browser Disclaimer: ZendeskUtils is in no way affiliated with Zendesk or their partners. ZendeskUtils is created purely for functional purposes. Changes to Zendesk may break ZendeskUtils, if you notice this please let the developer know by going to Preferences -> Send Feedback.
Zendesk Quicktab
Well behaved browser tabs for Zendesk agents Fully functioning original Zendesk Quicktab extension ported over from manifest v2. There is a port that is not maintained due to the Zendesk acquisition of Tymeshift and there are issues with the settings popup menu. This fixes that issue for users that want the freedom to toggle the behavior.
