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RingCentral RingCX for NetSuite The RingCX for NetSuite app provides seamless integration between NetSuite and your RingCX contact center. It offers the following features: Omnichannel customer engagement - Handle inbound voice calls, live chat interactions, and more directly from your account within NetSuite - Give your agents a complete view of the customer journey so they can serve customers better Tight integration with your NetSuite CRM data - Quickly identify customers for personalized experiences - Easily create new tickets or update existing ones for faster after-contact work Easy to deploy and use - Prebuilt integration to deploy in hours, not weeks - Use your browser on any platform (Windows®, Mac®), no software installation is needed Guides: - https://support.ringcentral.com/article-v2/installing-and-setting-up-ringcx-for-netsuite-for-admins.html?brand=RingCentral&product=RingCX&language=en_US - https://support.ringcentral.com/article-v2/using-ringcx-for-netsuite-as-an-agent.html?brand=RingCentral&product=RingCX&language=en_US article-v2
Tenfold Click To Dial Extension
Tenfold Click To Dial Extension Tenfold is a cloud first, real-time integration platform of Best-In-Class customer engagement technology. We empower global sales and service teams to better serve customers at the point of interaction. We work collaboratively with our customers to provide a seamless turn-key integration that becomes a single-point of access for agents across the voice channel and CRM. We make data valuable and help companies operationalize A.I. through intelligent ‘no touch’ data capture and streamlined workflows, while mitigating technical and business risk. Tenfold is designed to integrate seamlessly with the most popular CRMs and phone systems, including Salesforce, Microsoft Dynamics, SugarCRM, Avaya, Cisco, and Genesys to name a few. This chrome extension enables click to dial on phone numbers in the Google Chrome browser for Tenfold customers using the Tenfold Desktop Application. Users should install this chrome extension when leveraging the Tenfold Desktop Application.
CXone Agent WebRTC Extension
CXone Agent WebRTC Extension CXone Agent Softphone Extension offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability. When the CXone Agent Softphone Extension is installed and enabled, CXone Agent will automatically detect it and use it as the integrated softphone. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path with a customer will not be disrupted.
CXone Agent Click-to-Dial
CXone Agent Click to Dial Extension NICE inContact Click-to-Dial Extension makes placing calls effortless for Agents. This extension converts +E164 phone numbers into clickable links that allow seamless dialing from any webpage using the NICE CXone Agent application.
NetSuite Field Explorer
Examine the fields in a Netsuite record NetSuite Field Explorer is a Chrome extension to help NetSuite developers and administrators examine the data model behind NetSuite records. It provides an easily accessible and visually attractive interface to display the currently viewed record with field names and a convenient search box. - One click access to see the field names for NetSuite record fields - Colorful tree viewer - Quick filtering / search - Shows fields that don't come up using the "&xml=T" URL trick
