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Write markdown comments in ServiceNow with live preview and formatting tools ServiceNow Markdown Composer transforms how you write comments and work notes in ServiceNow. Instead of struggling with plain text fields, get a full-featured markdown editor with live preview, rich formatting tools, templates, image uploads, and more — all inside a polished modal that works seamlessly with your existing ServiceNow workflow. Whether you're documenting case resolutions, writing detailed work notes, or communicating with customers, this extension helps you produce clean, professionally formatted content in seconds. WHY INSTALL THIS EXTENSION? If you use ServiceNow daily, you know the pain: plain text fields with no formatting, no preview, and no way to structure your thoughts. Copy-pasting from external editors breaks formatting. Writing HTML by hand is tedious. ServiceNow Markdown Composer solves this by giving you a dedicated writing environment — right inside ServiceNow — with everything you need to write well-formatted comments efficiently. Write & Preview Side-by-Side Open the composer on any ServiceNow case and get a split-pane editor: write markdown on the left, see the formatted HTML preview on the right — updated in real time as you type. Rich Formatting Toolbar One-click buttons for all common formatting: - Bold, Italic, Underline, Strikethrough, Highlight - Headings (H1, H2, H3) - Ordered and Unordered Lists (works on multi-line selections) - Links, Code Blocks, Inline Code - Blockquotes, Tables, Horizontal Rules Keyboard Shortcuts Work faster with familiar shortcuts: - Ctrl+B (Bold), Ctrl+I (Italic), Ctrl+U (Underline) - Ctrl+K (Insert Link), Ctrl+F (Find & Replace) - Ctrl+Shift+H (Highlight) - Ctrl+Enter (Insert to Comments) - Alt+Enter (Insert to Work Notes) - Ctrl+Shift+Enter (Insert to Resolution Notes) - Escape to close @Mention Autocomplete Type @ followed by a name to search and mention ServiceNow users. The extension pre-fetches users from the case context (watchlist, assigned-to, caller, etc.) so relevant names appear first. Works even when opening cases by case number. Image Upload Click the image button to upload images directly as ServiceNow attachments. Images appear in the preview and are embedded in the final output. Supports drag-and-drop-style file selection with interactive image resizing. Find & Replace Built-in search with Ctrl+F — find text, replace individual occurrences or all at once, right inside the editor. Reusable Templates Save frequently used responses as templates. Templates support dynamic variables with the {{variable}} syntax — when you insert a template, you'll be prompted to fill in each variable. Track usage counts to see which templates you use most. Dynamic Signature Configure a personal signature that auto-appends to your comments and resolution notes. Supports dynamic placeholders: - {{user_name}}, {{user_first_name}}, {{user_last_name}} - {{user_email}}, {{user_title}}, {{date}} Smart duplicate detection prevents the same signature from being added twice. Draft Auto-Save Never lose your work. The composer automatically saves drafts per case with a 12-hour TTL. If you close the composer or navigate away, your draft is waiting when you come back. A timestamp shows when the draft was last saved. Field Sync Selector Choose which ServiceNow field to target: Additional Comments, Work Notes, or Resolution Notes. The extension remembers your preference across sessions. On first use, a friendly prompt helps you pick your default. Resizable Composer Need more room? Click the resize button to cycle through three sizes: - 1x (default) — standard modal - 1.5x — larger for detailed responses - 2x — near full-screen for long-form content Your preferred size is remembered across sessions. Smooth animations between all sizes. - Line wrapping for comfortable editing of long text - Full markdown syntax highlighting via CodeMirror 6 - Line numbers in the editor gutter - Automatic import of existing field content (HTML converted to markdown) - Dark mode with full theme support for editor and preview Works everywhere in ServiceNow: - Classic UI (nav_to.do URLs) - CWF Agent Workspace (Configurable Workspace Framework) - Cases opened by case number or sys_id - Shadow DOM fields in modern ServiceNow layouts - Additional Comments, Work Notes, and Resolution Notes fields The extension automatically detects your ServiceNow context using multiple strategies, so features like @mentions and draft saving work regardless of how you navigate to a case. Multiple ways to use your formatted content: - Insert to Comments — with signature (if enabled) - Insert to Work Notes — without signature - Insert to Resolution Notes — with signature (if enabled) - Insert & Copy — inserts AND copies formatted HTML to clipboard - Clear All Formatting — strips markdown to plain text Use the split button in the footer or keyboard shortcuts for fast insertion. - Dark/Light mode toggle (persists across sessions) - Signature enable/disable with custom text editor - Template management (create, edit, delete) - Field sync preference - Composer size preference - All settings saved to Chrome storage 1. Install the extension 2. Navigate to any ServiceNow case 3. Click on any comment or work notes field — the Markdown Composer button appears 4. Click to open the composer and start writing 5. Use the toolbar or keyboard shortcuts to format your content 6. Click Insert to push formatted content into the ServiceNow field The extension works out of the box with zero configuration. Customize templates, signatures, and preferences as you go. IDEAL FOR - ServiceNow agents writing case comments and work notes daily - Support teams that need consistent, well-formatted responses - Anyone who wants to write faster and better in ServiceNow CWF Toolbar Composer: Single static button in Canvas Toolbar replaces per-field buttons. Copy-only mode — "Copy to Clipboard" as primary action Esc to Copy & Close: New setting (default OFF). Press Esc to copy formatted content with signature and close composer Chrome Commands API: Cmd+Shift+M registered at browser level — works inside TinyMCE iframes and closed shadow roots Focus Restoration: Cursor returns to the original field after closing composer (via page-bridge shadow root traversal) Draggable Window: Drag the toolbar to reposition the composer. Double-click toolbar to reset to center Scroll Sync: Proportional scroll sync between Write and Preview panes Ask Claude: Button copies content with rewrite prompt to clipboard and opens claude.ai — zero API keys, zero data storage Add to Dictionary Fix: Spell check "Add to Dictionary" action now works correctly (CM6 tooltips rendered inside shadow DOM) Paste Strips [code] Tags: Re-pasting esc-copy output into the editor automatically removes [code]/[/code] wrapper URL Parentheses Fix: Markdown links with () in URLs (e.g., Wikipedia) now render correctly Draft Persists on Copy: Drafts no longer cleared after copy — only cleared via explicit "Clear" button, Insert, or 12h TTL Dynamic CWF Detection: isCWFWorkspace is a live getter — handles SPA navigation from home page to CWF workspace Extension Context Fix: Analytics gracefully handles chrome.runtime invalidation after extension reload Auto-save Interval: Reduced from 5 seconds to 2 seconds Privacy fix: removed template names from analytics events Draggable composer window URL parentheses fix for markdown links CWF workspace: single toolbar button with copy-only composer mode Esc-copy setting with configurable toggle in popup Chrome commands API for keyboard shortcut (Cmd+Shift+M) Page-bridge shadow root interception (attachShadow override) Focus save/restore via page-bridge through closed shadow roots Dynamic isCWFWorkspace getter for SPA navigation Per-field buttons suppressed in CWF workspace (including sub-iframes) Double-composer prevention (keydown + Chrome command debounce) Extension context invalidation handled gracefully Auto-save interval reduced to 2 seconds IndexedDB storage for drafts, encryption keys, attachments, dictionary AES-256-GCM encryption key migrated to non-extractable CryptoKey in IndexedDB Fix CWF field sync: content no longer leaks between Case and CaseTask Fix close_notes selector for Resolution Notes field Fix field switch draft preservation — switching between Comments/Work Notes retains drafts Fix CSS leak into ServiceNow pages from shadow DOM extension AES-256-GCM encryption for sensitive data at rest (drafts, signatures, templates, dictionary) Fix keyboard shortcuts broken by SNUtils event propagation fix Spell check settings: dictionary preload option, popup toggles v1.0.5 - Composer resize toggle (1x / 1.5x / 2x) with persistent preference - Line wrapping in editor for long text - First-run field sync prompt - Multi-line list formatting fix - @mention fix for cases opened by number - Code refactoring and performance optimizations v1.0.4 - Code refactoring for maintainability (DRY helpers) - Performance: faster composer open (parallel storage reads) - Memory leak fix in keyboard shortcuts - Bottom toolbar button size normalization v1.0.3 - Case-level draft auto-save with 12-hour TTL - User title in dynamic signature - Sync dropdown fix for CWF Workspace v1.0.2 - MAIN world page bridge for CWF compatibility - Signature auto-append for Resolution Notes - Ctrl+Shift+Enter shortcut for Resolution Notes v1.0.1 - @mention autocomplete with case-context users - CWF Agent View support with shadow DOM traversal - Image resizing improvements - Resolution Notes insert support - Updated icons and removed unused permissions
SuperNow - Tool for ServiceNow Super Users
Unlock your ServiceNow super powers Adds advanced options to ServiceNow for super users. Features: 1. Add dot-walked columns to the list layout 2. Bulk open records from the list view in new tabs 3. Make the "is not one of" filter operator available for other column types 4. Make form fields visible, editable, and non-mandatory 5. View and edit raw values for ALL columns for a record in a new tab
Toby: Tab Management Tool
Your productivity hub. Save and organize your browser tabs from anywhere. Close your tabs without fear. Toby has them. If you have 40+ browser tabs open right now and you're afraid to close any of them, Toby was built for you. Toby lives on your new tab — a visual workspace for organizing your browser sessions into collections. Save everything in one click, sync across every device you use, and come back tomorrow to find it all exactly where you left it. No more rebuilding your workspace from scratch every morning. No more anxiety about closing the wrong window. Used daily by teams at Google, Netflix, Amazon, HubSpot, and IBM, plus 300,000+ individuals in 144 countries. ☁️ Cloud Sync — Your collections follow you across devices and browsers. Save a session on your laptop, open it on your desktop. No exports, no manual backups. 🤖 Toby AI — Let AI name, sort, and group your open tabs automatically. ⚡ Session Save & Restore — Close your entire browser and reopen everything with one click. No more "don't close this window" anxiety — and no more losing track of previously opened tabs. 📁 Collections & Spaces — Organize tabs into projects, topics, and areas. Your whole digital world, visible at a glance on every new tab. Switch between work contexts easily. ✋ Drag & Drop — Move tabs between collections with a click and drag. Organize on the fly without breaking your flow. 🔍 Instant Search — Find any saved tab across all your collections in seconds. No more re-Googling things you already found, no more digging through browser history for that doc you had open last week. 🔗 Toby Links — Type to/docs or to/standup in your browser and jump straight there. No bookmarks, no digging. ✅ Toby Next — Turn tabs into a prioritized to-do list. Work through your day without losing your place. 📝 Notes — A personal notepad built into your workspace. Capture ideas without leaving Toby. 📌 Quick Access — Pin Toby to your toolbar and save or open collections from any window, any time. 🎨 Light/Dark mode & Themes — Pick the look that fits how you work. Light, dark, or somewhere in between. #1 Chrome Extension on Product Hunt. Featured by MIT Tech Review, Business Insider, and Google Chrome's feature page. ★★★★★ If Toby has changed how you work, a review helps us keep building. We only request the permissions Toby needs to function. We never access website content, never sell data, and are committed to protecting your privacy.
ServiceNow Link Manager
This extension ensures that record urls opened in ServiceNow do not spawn multiple tabs, consolidating them into a single workspace. Please review the End User License Agreement (EULA). By using this plugin, you acknowledge and agree to comply with its terms and conditions: https://docs.google.com/document/d/1Wda7NMBCwqtu7x8my6yitGZhwI3Fa90nk3Lcb-kgSBc/edit?usp=sharing The ServiceNow Link Manager Chrome extension streamlines your workflow by organizing ServiceNow record links in one tab, allowing for more efficient navigation and reducing the need to switch between multiple tabs. It automatically merges new ServiceNow-related record tabs into an existing workspace, whether the link originates from ServiceNow itself or external platforms like Gmail, Microsoft Teams, and Outlook. Featuring a user-friendly interface, the extension allows you to easily activate or deactivate it at the workspace level for the supported workspaces. By keeping your browser organized, the ServiceNow Link Manager enhances productivity and reduces the need for constant tab-switching. Note: Currently, the extension supports link consolidation in two workspaces, with plans to expand to additional workspaces in future releases. It works only when your workspace URLs match the out-of-the-box (OOB) URL patterns, and List URL consolidation will be available in upcoming updates.
Next Experience Developer Tools
Debugging/Profiling tools for your ServiceNow Next Experiences. The extension is composed of two panels: Next Exp Inspector and Next Exp Profiler. The Next Exp Inspector has the capability to observe page behavior and access component details via seven distinct tabs. • Home: view indicators to help identify areas of improvement • Components: analyze the DOM tree and inspect a component’s properties, state and actions. • Events: view a list of events occurring in a page and generate a new custom event when needed for testing. • Traces: view interactions of a page and an execution hierarchy to see relationship between items and their duration • Logs: view a list of logs that have been emitted across the page. • Versions: a list of all asset versions on the instance • Service Workers: debugging service worker info on the instance Next Exp Profiler allows you to create, manage, and compare profiles for optimizing page performance proactively. • Profile: view detailed information about the page execution to understand its performance and opportunities for optimizations. • Compare: See what has changed between two profiles by viewing differences across different event types. This helps identify areas of focus when troubleshooting performance degradation. Right-click and use "ServiceNow Tools" to navigate to UI Builder and other builders from the current page.
