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Improve IT team productivity with real-time desktop performance monitoring, remote assistance & remediation. ControlUp’s Enrich gives IT admins and IT support teams real-time user experience insights without having to leave the tools and interfaces they already use to manage their physical and Cloud PCs and manage IT support tickets, including Microsoft Intune and ServiceNow. In addition to bringing in real-time performance metrics, asset information and important application and OS events, IT teams can immediately troubleshoot and remediate issues that prevent the user from being productive through built-in actions and remote assistance capabilities. Built to work with ControlUp’s DEX Platform, the Enrich plug-in enhances efficiency, detects, and resolves issues rapidly, provides insights on user experience and helps to manage device performance without having to navigate across different consoles. ControlUp Enrich functionality includes: • Support for any third-party interface including Microsoft Intune, ServiceNow, Citrix Director, Google Admin and other IT tools • View device hardware, OS, and other asset details • Real-time Windows, macOS, Linux and ChromeOS device performance monitoring • Built-in troubleshooting & remediation scripted actions • Remote assistance: remote shell, shadow and control • Device Event Log monitoring • Active process monitoring and control • Application and OS crash information • Top CPU and RAM consumers insights 2.0.27: • Performance Optimizations: Improved memory and compute efficiency for searches and content scripts. • Smart Tab Management: Enhanced resource allocation by restricting page text searches to the currently active tab. 2.0.26: • Fixed an issue with retrieving device names in the dashboard. 2.0.20: • You can now configure Enrich to search for matching devices or users only within specific element IDs on a website. 2.0.18: • Reduced footprint and improved performance when finding elements on web pages. • The Enrich icon now remains on the page after finding at least one device and dynamically adds and removes devices from the device dropdown as new results are received, rather than disappearing and reappearing each time a device is found on the same page. • Fixed a bug with MSP searching: pressing the Return key in the Search tab of Enrich while in MSP Mode would display an error message, although the results were still retrieved. 2.0.17: • Fixed an issue with Enrich appearing and disappearing on BMC Remedy. 2.0.16: • Improved device detection and reduced browser impact: Improved search performance for quicker device matching across orgs with a lot of devices. Device searches now run even more efficiently in the background, keeping browsers responsive. 2.0.15: • Search for any device from any site: You can now use Enrich for any device, even if it isn't mentioned on your current webpage. Click the Enrich extension in your browser toolbar and search your ControlUp environment by device name, serial number, UPN, or display name. • Direct sign-in and sign-out: You can now sign in or out of ControlUp directly from the Enrich extension, so you no longer have to open ControlUp in another tab or window to sign in. Signing out clears cached data and ensures that the Enrich overlay icon no longer appears. • Reorder tabs: When you open the extension from your browser toolbar, you can now reorder the Search, Sites, and Sync tabs. • Reliability improvements: Improved the reliability of device detection methods. 2.0.14: • Remote Control and Remote Shadow sessions now launch using the updated UI. • If the Enrich icon is not displaying properly, you can now right-click the Enrich extension in your browser toolbar and click Reset UI Position to restore the default position. 2.0.13: • Actions performed on a device from the ServiceNow Incidents page - such as Remote Control or running a script - can now be automatically logged in the Work Notes section of the ServiceNow Incident. You can enable this feature on the Enrich settings page. • Enrich can now detect devices or users within an iframe. You can enable this feature on specific websites when adding or editing a supported site on the Enrich settings page. • Fixed an issue causing you to be unable to open a minimized Remote Control/Shadow session when Enrich is in the collapsed view. • In the Application Crashes and BSODs tab, you can now click on a bar in the chart to filter and view specific events. • Fixed an issue with the column sizes in the BSOD table. • Fixed a dark mode UI issue with the Enrich icon. 2.0.12: • We've added the Device Events tab in Enrich to see device events, including all triggered ControlUp alerts. • You can now click on a bar in the Events Log chart to filter and view specific events. • UPN detection is now more strict, preventing partial matches from incorrectly identifying users. • We've added a link button next to the device's name to take you directly to the device's details page in ControlUp. 2.0.11: • Improved support for ControlUp organizations with a high number of devices. • Improved reliability of device detection. 2.0.10: • Enrich can now identify a user on a page by UPN or display name, and let you view all devices used by that user. To enable user detection, go to the Enrich settings page in app.controlup.com. • When viewing a device in Enrich, you can now see how the device was identified on the page (by device name, serial number, UPN, or display name). 2.0.9: • Fixed an issue causing the Remote Shell action to fail. Remote Shell is now working. • Improved device detection methods when using ServiceNow. 2.0.8: • When multiple devices are detected on a page, you can now select which device's details to view. • You can now enable or disable device detection methods (device name and serial number) in the Enrich settings page. • Devices are detected by a matching serial number only if the serial number is at least 4 characters long. This helps prevent misidentifying devices. 2.0.7: • Actions that aren't supported on ChromeOS devices such as Scripts and Remote Control are no longer available in the UI when viewing a ChromeOS device. 2.0.6: • Scripts are now separated into System Script and User Script categories. • Some filters were not working correctly and were returning more data than was requested. • UI improvements to the action bar make it easier to navigate and select actions, especially when using the collapsed form of the Enrich overlay. 2.0.5: • Disabled scripts are no longer displayed in the UI. • Improved device detection when using Microsoft Intune and ServiceNow.
Salesforce Classic View (Lightning - Classic)
Redirects the current Salesforce Lightning page to the Classic version (automatically or manually). This will redirect your current Salesforce Lightning view to the Classic version of what you were viewing. For example, this will pull up your lead/contact/opportunity/dashboard/report etc. in Classic instead of just defaulting to the Classic homepage. Features: - Toggle button: after being toggled on, whenever a Salesforce Lightning page is encountered it will automatically be redirected to Salesforce Classic. - Switch to Classic button: click this button to switch to the Classic version of the current Lightning page.
ControlUp Web Transaction Recorder
Effortlessly record full web transaction flows for detailed, accurate synthetic tests within ControlUp Synthetic Monitoring. ControlUp’s availability testing solution allows IT teams to continuously test and get proactively notified on the health, availability and performance of their web & SaaS applications. With built-in SaaS application templates, including for Exchange Online and Microsoft Teams, and support for multi-step transaction flows for any SaaS or web application, ControlUp tests the health, availability and performance of your most critical applications as often as every minute. You’ll have granular, end-to-end visibility into the conditions that led to any failures, in-depth reporting about their duration and proactive notification capabilities so your employees can stay productive. ControlUp’s Web Transactions tests allow you to simulate step-by-step interactions that your employees have while interacting with web and SaaS applications. Instead of having to manually define each step, which can be an error-prone and time-consuming process, this extension simplifies the creation of your Web Transaction test, by automatically recording all relevant step information and once completed, importing them into the ControlUp web interface after which the test configuration can be finalized and enabled for production.
Sourdough - ServiceNow Monitoring and Analytics
A Chrome extension for ServiceNow Admins and Developers with essential tools, analytics, graphs and monitoring features. Sourdough is a premium monitoring and developer tool for ServiceNow Admins. ServiceNow admins are often drowning in tabs and blind spots, that's why I built Sourdough. Sourdough is a real-time ServiceNow dashboard that shows you core system health, offers a suite of developer tools, and securely shows you platform stats in seconds (with zero setup). Want to find ServiceNow performance issues and fix them fast? Our monitoring tools show you what's truly occurring with your system. Now you can see everything important in 30 seconds. Your end users, manager and company will be better off for it. Please submit bugs or any feedback here - I am super grateful for any submissions: thesnowball.co/feedback System Monitoring: - See API calls, endpoint failures and slow integrations - See active transactions, logged in users, slow queries and much more - Live performance data: slow queries, active transactions, jobs - Health Score: 0–100 based on an aggregated calculation of: latency, memory, errors, etc. Beautiful Charts: - Meaningful charts, graphs and diagrams to help you make decisions in ServiceNow - All core tables in ServiceNow are shown: incident, change, CMDB, MID Servers, ECC Queue, SLAs, etc. - Status widgets: See what's up, down, broken, and in flight Lightning Fast Search: - Use "Power Search" across 15+ core tables (incidents, CMDB, sys_properties, logs) - Finds what you need instantly, links straight to ServiceNow records Additional features: - Jump between dev/test/prod environments instantly, with our Switch tab - Clean navigation that remembers your context - Intelligent caching with TTL best practices, stays light on your instance - Daily streak counter, which creates a Monday - Friday streak count of Sourdough use - Dark mode for late-night debugging Sourdough is 100% read-only, highly performant and safe. Uses ServiceNow's APIs, respects your existing permissions, requires zero configuration. No update sets, no security changes, no data collection involved. It uses industry standard authentication to access the instance securely. Note: Currently, only 'itil' and 'admin' users can use this plugin, it simply won't work for other users. Freemium model: Core functionality is and always will be free. Premium features unlock unlimited search, detailed analytics, and advanced monitoring tools. 14-day free trial gives you full access to everything. After that trial, you can decide to stay on the free version or upgrade. Payments are handled securely via Stripe. Sourdough uses ServiceNow's secure g_ck authentication token to safely access your instance data without storing credentials. View our change log here, to view our patches and new features: thesnowball.co/plugin-changelog --- If you’re a ServiceNow admin or developer, this plugin ultimately saves you time, frustration, and endless tab juggling. Identify problems in seconds or minutes, not days or weeks. If you work in ServiceNow, Sourdough will save you hours every week. ⚠️ Disclaimer: Please note this extension is NOT made by or associated with ServiceNow. Sourdough is made by an independent developer (Jamison Cote). ServiceNow doesn't endorse or sponsor this Chrome extension. It’s a completely independent tool. Use it responsibly and in accordance with your organization’s policies.
Browser Performance Monitoring for ControlUp VDI & DaaS
Improve visibility into the performance of Google Chrome and Microsoft Edge. Works with ControlUp for VDI & DaaS v9.0.5 and above ControlUp for VDI & DaaS offers an end-to-end view of end-user computing environments, including Citrix, Omnissa and Microsoft Azure Virtual Desktop, by gathering true real-time performance metrics, enabling IT to swiftly identify, troubleshoot, and resolve issues before they hinder employees' digital experience and productivity. Introduced with Real-Time DX v9.0.5, this browser extension improves visibility into the performance of Google Chrome and Microsoft Edge browsers, by collecting Browser URL and Browser Tab Title information on a per process basis. This will allow IT administrators to identify performance issues caused by specific web pages that might affect the overall performance of the user session or even other users sharing the same infrastructure. These new metrics can also be used as conditions in triggers for ControlUp's automation feature.
